Helpdesk Administrator

Apex Resourcing Solutions Ltd

Full-time architecture-and-engineering
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Location
Carlisle, Cumbria, United Kingdom
Posted
July 24, 2026

Job Description

Overview

Due to growth, we are currently recruiting for a Customer Service Specialist on behalf of a fast growing company who design, build and operate district heating networks. This work is for communities, towns, and cities. They work with local authorities, developers, house builders, and property owners.

Operating for over 10 years, they have a number of offices in the UK and also overseas. Their services include the design, installation, maintenance and management of plant rooms and heat networks on behalf of local authorities and property developers.

They are a fast-growing business who are looking to invest and deliver over £1bn of heat network projects in the coming years.

The successful candidate will be responsible for providing excellent service to customers by answering enquiries, resolving billing issues and handling complaints. You'll also work on improving customer service processes and ensure customers are informed about the district heating...