Job Description
Honeycomb is pleased to be partnering with a well-established facilities management company to recruit a Helpdesk Administrator for their Belfast-based office. This is an excellent opportunity to join a growing organisation with a strong reputation for delivering high-quality facilities services across a diverse client portfolio.
As Helpdesk Administrator, you will play a key role in the day-to-day operation of the helpdesk, acting as the first point of contact for customers while ensuring maintenance requests are logged, scheduled, and managed efficiently.
Key responsibilities include:
Handling customer enquiries relating to planned and reactive maintenance, logging service requests, arranging appointments, and coordinating engineers' schedules.
Maintaining and updating the internal management system, ensuring customer records are accurate, documentation is processed correctly, and relevant information i...