Help Line Supervisor

ProPivotal

Full-time Supervisors of Office and Administrative Support Workers
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Location
Framingham, Massachusetts, United States
Posted
July 04, 2026

Job Description

Help Line Supervisor 

We're looking for a calm, empathetic, and reliable Help Line Supervisor to oversee weekend operations for our mental health support line. In this role, you'll manage a team of frontline agents, support high-stakes emotional calls, and ensure we deliver compassionate, timely help to individuals in crisis.

If you have leadership experience in a call center environment and the emotional strength to guide others during challenging moments, this role offers the chance to truly make a difference.

Pay Rate:

  • $22.00 per hour

    • Available Schedules:

  • Saturday & Sunday | 2:00 PM – 10:00 PM
  • Saturday & Sunday | 3:00 PM – 11:00 PM

    • What You’ll Do:

  • Support callers in distress by offering real-time guidance and intervention support
  • Supervise and mentor Call Takers during your shift, ensuring quality service and emotional care
  • Escalate high-risk situations in line with safety pro...

    • Job Details

    • Job Type
      Full-time
    • Category
      Supervisors of Office and Administrative Support Workers
    • Date Posted
      July 04, 2026
    • Application Deadline
      August 13, 2026