Location
Bedford, MA, United States
Posted
May 02, 2026
Job Description
Description Position Purpose:
The Help Desk Support Specialist will provide Tier 1–2 technical support across the organization. The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a proven track record of delivering high-quality end-user support in a fast-paced environment. This position will report into Manager, Help Desk.
Key Responsibilities:
· Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues.
· Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word).
· Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation.
· Monitor and respond to tickets via the help desk system within established SLAs.
· Assist with VPN, MFA, and SSO issues.
· Administer user account...
The Help Desk Support Specialist will provide Tier 1–2 technical support across the organization. The ideal candidate has strong troubleshooting abilities, excellent communication skills, and a proven track record of delivering high-quality end-user support in a fast-paced environment. This position will report into Manager, Help Desk.
Key Responsibilities:
· Provide Tier 1 and Tier 2 support for hardware, software, mobile devices, and network issues.
· Troubleshoot and resolve Windows and Microsoft 365 issues, including Teams, Outlook, OneDrive, SharePoint, and the Microsoft Office Suite (Excel, PowerPoint, Word).
· Support onboarding/offboarding processes: account provisioning, laptop setup, access permissions, and software installation.
· Monitor and respond to tickets via the help desk system within established SLAs.
· Assist with VPN, MFA, and SSO issues.
· Administer user account...