Help Desk System Specialist - Tysons, VA

M.C. Dean

Full-time Computer Occupations
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Location
Tysons, Virginia, United States
Posted
July 04, 2026

Job Description

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Position Summary

As part of a multidisciplinary team, you will interact with our customers and work with technicians to diagnose, analyze, troubleshoot, and resolve desktop system related issues. General responsibilities and activities include but are not limited to :

  • Performing daily systems analysis and proactive preventative maintenance to ensure system health.
  • Obtaining, analyzing, and interpreting trouble tickets to determine the appropriate approach and solutions to resolve the reported issue, whether it may be software, hardware, component, or a combination of issues.
  • Working with and/or dispatching technicians and testing systems to ensure proper trouble resolution in accordance with the system standards.
  • Documenting test procedures and results.
  • Helping define and create system level access ma...

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      July 04, 2026
    • Application Deadline
      August 13, 2026