Location
United States, United States, United States
Posted
July 04, 2026
Job Description
**MANTECH** seeks a motivated, career and customer-oriented **Help Desk Support Services Specialist (Tier II/III)** to join our team. This is a **remote** position.
Are you ready to support the systems that build and protect our nation’s infrastructure? As a **Help Desk Support Services Specialist (Tier II/III)** for the United States Army Corps of Engineers (USACE) PROMIS Program, you will serve as a critical technical escalation point. Leveraging a strong technical background, you will focus on resolving complex technical anomalies, collaborating across specialized engineering teams to rapidly restore services, and diagnosing root-cause issues to ensure uninterrupted mission success.
**Responsibilities include but are not limited to:**
+ **Advanced Incident Resolution:** Address and resolve complex technical problems escalated beyond Tier II/III help desk support.
+ **Cross-Functional Collaboration:** Partner closely with network services, sof...
Are you ready to support the systems that build and protect our nation’s infrastructure? As a **Help Desk Support Services Specialist (Tier II/III)** for the United States Army Corps of Engineers (USACE) PROMIS Program, you will serve as a critical technical escalation point. Leveraging a strong technical background, you will focus on resolving complex technical anomalies, collaborating across specialized engineering teams to rapidly restore services, and diagnosing root-cause issues to ensure uninterrupted mission success.
**Responsibilities include but are not limited to:**
+ **Advanced Incident Resolution:** Address and resolve complex technical problems escalated beyond Tier II/III help desk support.
+ **Cross-Functional Collaboration:** Partner closely with network services, sof...