Location
toronto, on, Canada
Posted
June 09, 2026
Job Description
This is an opportunity to excel as a Remote Help Desk Engineer L2 at Blue Mantis, providing essential support and escalation assistance to clients. Your role will be key in problem-solving and improving client satisfaction.
In the EUX Engineer L2 role, you will be responsible for timely issue resolution and continuous improvement in customer service. Contributing to the Level I support team, you will ensure effective ticket handling and communication while maintaining thorough Help Desk documentation and knowledge articles.
Key Responsibilities:
• Provide first-level support for client issues
• Liaise with Level I engineers to manage escalated tickets
• Document and improve Help Desk processes
• Configure and troubleshoot hardware and software setups
• Ensure compliance with SLA for service tickets
Requirements:
• Minimum 3-5 years of Help Desk experience
• Strong familiarity with Windows and MS Office
• Knowledge of VPN clients and network troubleshoot...
In the EUX Engineer L2 role, you will be responsible for timely issue resolution and continuous improvement in customer service. Contributing to the Level I support team, you will ensure effective ticket handling and communication while maintaining thorough Help Desk documentation and knowledge articles.
Key Responsibilities:
• Provide first-level support for client issues
• Liaise with Level I engineers to manage escalated tickets
• Document and improve Help Desk processes
• Configure and troubleshoot hardware and software setups
• Ensure compliance with SLA for service tickets
Requirements:
• Minimum 3-5 years of Help Desk experience
• Strong familiarity with Windows and MS Office
• Knowledge of VPN clients and network troubleshoot...