Location
benito juárez, quintana roo, Mexico
Posted
July 10, 2026
Job Description
Position Overview
We are looking to hire 2–3 Help Desk Technicians to join our Mexico City office. This role is a key part of our customer support organization and will serve as a primary point of contact for technical support, escalations, and customer success initiatives.
Key Duties & Responsibilities
- Technical & Customer Support
- Serve as a primary point of contact for complex customer inquiries and technical escalations.
- Provide timely, accurate, and professional troubleshooting and resolution.
- Coordinate with cross‑functional teams, including Engineering, Product, and vendors, to resolve customer issues efficiently.
- Technical Expertise
- Maintain a strong working knowledge of PayRange products, platforms, and functionality.
- Act as a subject matter expert to assist customers and internal team members with advanced troubleshooting, configuration, and system‑related questions.
- Stay...