Help Desk Analyst - Onsite,In Person Interview

MSys Inc.

Full-time other-general
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Location
Harrisburg, PA, United States
Posted
July 22, 2026

Job Description

***In Person interview*** Long term contract ***Onsite***
Position Description
These Tier I level analysts will act as a core member of the NSOC team, contributing to overall operational readiness and support a 24/7 shift schedule. Interested candidates must be willing to take on other shifts.
Description of Duties

+ Support a 24/7 schedule, including nights, weekends, and holidays as needed.

+ Provide proactive, on-site monitoring and response for mission-essential communication sites and information systems.

+ Classify, prioritize, and escalate alerts promptly to ensure timely resolution.

+ Follow established procedures for data collection, triage, analysis, classification, and escalation to meet performance targets.

+ Capture, log, respond and escalate events from email, chat, voice, and other systems with accurate documentation.

+ Collect and analyze technical data to classify events, distinguish valid issues from false...