[HELLOCONNECT] Team Leader - Blended Customer Care

Full-time / Standard Supervisors of Office and Administrative Support Workers

JOB DESCRIPTION

The Role

At HelloConnect, you will be part of a dynamic team in Inoza Tower, BGC that embraces innovation and leverages advanced technology to create exceptional experiences. Our culture is built on collaboration, continuous learning, and a commitment to excellence. You’ll have the opportunity to work on impactful projects, develop your skills, and grow within a supportive environment that values diverse perspectives and experiences.

We are seeking an experienced, foundational Team Leader to spearhead operations for a brand-new customer care support campaign in the e-commerce meal and food retail space. In this blended campaign—spanning email, phone, and social media channels—you will be responsible for building, motivating, and managing a high-performing team of customer care specialists. Your primary focus is to establish the account's operational benchmarks, manage day-to-day omni-channel metrics, and maintain a seamless, d...