Location
taguig, metro manila, Philippines
Posted
June 21, 2026
Job Description
Role Description
- Respond to customer inquiries via telephone and written correspondence, providing accurate and comprehensive information about insurance benefits, claims, and provider contracts.
- Analyze customer issues and deliver effective solutions promptly and professionally. Retrieve and document customer information, activities, and changes accurately within the database.
- Maintain detailed documentation of inquiry outcomes to ensure proper tracking and analysis. Build and sustain positive relationships with customers while collaborating with internal teams to handle requests efficiently and in a timely manner.
- Research and analyze data to address operational challenges and resolve customer service issues.
- Manage follow-up communications via calls or emails to ensure customer satisfaction and issue resolution. Adapt to non-standard practices and procedures using automated systems while maintaining high levels of accuracy and ...