Location
Salem, OR, United States
Posted
July 11, 2026
Job Description
Job Title: Healthcare Customer Service Representative
Job Description
This role provides exceptional customer service to Medicare Advantage members by answering coverage and claims questions, accurately interpreting benefits and policy provisions, and resolving issues in a high-volume call center environment. You will research and triage member concerns, advocate for customers by clearly explaining their benefits, and ensure every interaction is handled with professionalism, empathy, and a strong focus on resolution.
Responsibilities
+ Provide excellent customer service to Medicare Advantage members through phone-based support.
+ Assist members with coverage, benefits, and claims-related questions in a clear and accurate manner.
+ Accurately interpret benefits and policy provisions across all products and plans.
+ Conduct research on member inquiries and perform timely follow-up to ensure prompt resolution.
+ Work efficiently in a h...
Job Description
This role provides exceptional customer service to Medicare Advantage members by answering coverage and claims questions, accurately interpreting benefits and policy provisions, and resolving issues in a high-volume call center environment. You will research and triage member concerns, advocate for customers by clearly explaining their benefits, and ensure every interaction is handled with professionalism, empathy, and a strong focus on resolution.
Responsibilities
+ Provide excellent customer service to Medicare Advantage members through phone-based support.
+ Assist members with coverage, benefits, and claims-related questions in a clear and accurate manner.
+ Accurately interpret benefits and policy provisions across all products and plans.
+ Conduct research on member inquiries and perform timely follow-up to ensure prompt resolution.
+ Work efficiently in a h...