Head of Training Operations

Full-time Management & Operations

Head of Training Operations

Job Description

• Contract Execution: Develop and execute a contract delivery strategy that aligns with corporate financial targets and global customer satisfaction metrics.
• Team Leadership: Lead, mentor, and develop a high-performing operations team, fostering a culture of safety and continuous improvement.
• Establish and monitor key performance indicators (KPIs such as but not limited: operational results, customer satisfaction, safety, capacity).
• Drive effective alignment and harmonization of processes, reporting, and systems with Central functions and Organisation.
• Governance: Lead regular operational “drumbeats” (reviews) to ensure departmental alignment with strategic objectives and performance targets for both suppliers and customers.
• Ensure the customer satisfaction.

This job requires an awareness of any potential compliance risks and a commitment to act wi...