Head of Technical Support & Platform Excellence
PVH (Tommy Hilfiger/Calvin Klein)
Full-time
Soporte técnico y administración
Location
Remote, Remote, Mexico
Posted
July 11, 2026
Job Description
Drata in Mexico is seeking a Senior Manager, Technical Support to lead a growing technical support organization, partnering with Engineering, Product, Customer Success, and Support Operations to deliver high‑quality outcomes for customers.
You will develop managers and senior contributors, own operations strategy, manage escalations, and build scalable processes to support integrations, APIs, SSO/SCIM, and cloud workflows.
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