Location
madrid, comunidad de madrid, Spain
Posted
July 18, 2026
Job Description
Responsibilities
- Lead, coach, and develop the Technical Customer Support team, fostering a high-performance and customer-focused culture
- Act as the highest technical escalation point, ensuring fast and effective resolution of complex cases across the full product portfolio
- Oversee end-to-end technical support operations, including diagnostics, troubleshooting, and structured case management
- Govern warranty and recall processes, ensuring compliance, cost control, and timely execution across the service network
- Drive network excellence by building technical capability, delivering training, and improving KPIs, tools, and support processes in collaboration with cross-functional teams
Qualifications
- Degree in Mechanical, Electrical, or Industrial Engineering, or a related technical field (postgraduate degree is a plus)
- 10+ years of experience in technical service, aftersales, or customer ...