Head of Service Operations & CX Transformation

Confidential

Full-time Management & Operations
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Location
dubai, dubai emirate, United-Arab-Emirates
Posted
July 25, 2026

Job Description

Jex Recruitment | Connecting top talent with leading companies in Dubai seeks an senior operations leader to drive transformation of customer service across branches and contact centres. You will own workforce management, service governance and cross-functional delivery with risk, technology and operations partners to ensure seamless customer journeys.

The role emphasizes governance, performance metrics and stakeholder collaboration to deliver consistent, efficient service across channels in a

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