Location
pozuelo de alarcón, pozuelo de alarcón, Spain
Posted
July 27, 2026
Job Description
Experteer Overview
Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.
In this role you will lead the retention and loyalty strategy to maximize CLV across the installed base. You will define and execute proactive retention initiatives, loyalty programs and value-enhancing actions with a data-driven, customer-centric approach. You will collaborate across Operations, Care, Marketing, Sales and Analytics to sustain growth of the recurring revenue portfolio and reduce churn. This is a high-impact role within the LatAm Customer Value Management team, shaping customer journeys and lifecycle decisions.
Compensaciones / Beneficios
• Define and execute the retention strategy across the full customer lifecycle
• Identify churn drivers and implement mitigation initiatives
• Lead cancellation prevention and save initiatives
• Design loyalty initiatives to improve engagement and long-term...
Todos los candidatos deben asegurarse de leer atentamente la siguiente descripción del puesto y la información antes de enviar su solicitud.
In this role you will lead the retention and loyalty strategy to maximize CLV across the installed base. You will define and execute proactive retention initiatives, loyalty programs and value-enhancing actions with a data-driven, customer-centric approach. You will collaborate across Operations, Care, Marketing, Sales and Analytics to sustain growth of the recurring revenue portfolio and reduce churn. This is a high-impact role within the LatAm Customer Value Management team, shaping customer journeys and lifecycle decisions.
Compensaciones / Beneficios
• Define and execute the retention strategy across the full customer lifecycle
• Identify churn drivers and implement mitigation initiatives
• Lead cancellation prevention and save initiatives
• Design loyalty initiatives to improve engagement and long-term...