Location
madrid, kingdom of spain, Spain
Posted
July 26, 2026
Job Description
Head of Player Engagement – Spain
Lead the creation and growth of a high‑impact player engagement function focused on driving customer acquisition, retention, and long‑term commercial success. In this role, you will build and develop a high‑performing outbound team while shaping engagement strategies that convert new users, reactivate inactive players, and strengthen customer relationships. Combining strategic leadership with hands‑on involvement, you will optimize sales processes, improve performance through data‑driven insights, and foster a culture of continuous improvement. You will work closely with cross‑functional teams to deliver engaging customer experiences and measurable business results in a fast‑paced, remote‑first environment. This is an exciting opportunity to make a lasting impact by building a new function from the ground up.
Accountabilities
Build, recruit, and lead a high-performing outbound player engagement team focused on customer conversion, retent...
Lead the creation and growth of a high‑impact player engagement function focused on driving customer acquisition, retention, and long‑term commercial success. In this role, you will build and develop a high‑performing outbound team while shaping engagement strategies that convert new users, reactivate inactive players, and strengthen customer relationships. Combining strategic leadership with hands‑on involvement, you will optimize sales processes, improve performance through data‑driven insights, and foster a culture of continuous improvement. You will work closely with cross‑functional teams to deliver engaging customer experiences and measurable business results in a fast‑paced, remote‑first environment. This is an exciting opportunity to make a lasting impact by building a new function from the ground up.
Accountabilities
Build, recruit, and lead a high-performing outbound player engagement team focused on customer conversion, retent...