Head of Operations - CX Delivery & Growth
GlowTouch Technologies
Full-time
Operations & Business Administration
Location
ballito, kwazulu natal, South-Africa
Posted
July 03, 2026
Job Description
GlowTouch Technologies is seeking a Director of Operations to lead the operational delivery of their Ballito contact centre. This role involves overseeing performance, people, processes, and client outcomes, ensuring a culture of continuous improvement and operational excellence.
The ideal candidate will have over 5 years in a senior operations role within a BPO or CXM environment, strong leadership capabilities, and a proven track record in improving efficiencies and client satisfaction. A collaborative culture and competitive remuneration are offered.
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