Head of operations

Full-time Other-General

Key Responsibilities

Strategic Leadership

Develop and execute the operational strategy aligned with the Group's vision, business goals, and growth plans. Drive operational excellence across all properties. Establish annual business plans, budgets, and operational targets for all units. Lead expansion, pre-opening, and transition projects across the group. Identify opportunities for revenue enhancement and cost optimization.

Multi-Property Operations Management

Oversee the complete operations of all hotels, resorts, restaurants, and hospitality businesses within the group Ensure consistent implementation of brand standards, SOPs, and guest service protocols Monitor operational KPIs and drive performance improvements across all properties Conduct regular property reviews and operational audits Ensure seamless coordination between units and corporate functions

Financial & Commercial Performance

Drive achievement of annual revenue and EBITDA/...