Head of Merchant Experience & Service Operations
Globe Telecom, Inc.
Full-time
Management & Operations
Location
caloocan, metro manila, Philippines
Posted
July 18, 2026
Job Description
Globe Telecom, Inc. seeks an AVP – Merchant Experience & Service Operations Head to define and lead the operating model for merchant support, service delivery, escalation management, problem management, and continuous improvement across the merchant lifecycle.
The role emphasizes transforming merchant experience and delivering best-in-class outcomes. You will build a resilient, insight-led operations practice, align cross-functional teams, and implement models that blend human support, data, and
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