Location
Taguig, Metro Manila, Philippines
Posted
July 03, 2026
Job Description
Head of Insurance Customer Success
Location: Taguig City
Work Setup: On-site
Work Schedule: Monday to Friday
Employment Type: Full-time
AVP / SVP / Head / C-level / Executive
About the Role
The Head of Insurance Customer Success will lead initiatives that strengthen long-term client relationships, improve policy retention, and enhance customer satisfaction. This role combines strategic planning, operational leadership, and cross-functional collaboration to deliver measurable business results.
Key Responsibilities
- Develop customer success strategies focused on policy retention and client loyalty.
- Lead conservation and proactive engagement initiatives.
- Improve operational processes supporting customer servicing.
- Monitor KPIs related to retention, persistency, and customer satisfaction.
- Build and lead a high-pe...