Head of Implementation & Onboarding

Full-time Management & Strategy

Dublin Helsinki HQ Netherlands United Kingdom

Manage the transformation of how Supermetrics delivers customer onboarding and implementation at scale in an AI-native world.

We're looking for a Head of Implementation & Onboarding to join our Professional Services team in Helsinki, Dublin, Amsterdam or UK.

In this role, you will…

• Transform onboarding and implementation from a manual, consultant-driven process into a scalable, AI-assisted delivery engine
• Lead a global team of implementation specialists across EMEA, North America, and JAPAC
• Implement AI-first, human-in-the-loop delivery models for both core onboarding and Supermetrics Activate implementations
• Act as the bridge between strategy and execution, ensuring the new delivery model is integrated across the organization
• Collaborate cross-functionally with Professional Services leadership, Product, Customer Success, and AI and automation specialist...