Head of Delivery – Cloud B2B Sales
Tech Mahindra Business Process Services
Job Description
We’re Tech Mahindra, a multinational Technology Company with 30 years of experience and with more than 141.000 associate providing Information Technology and Business Process Outsourcing Services.
About the Role:
We're hiring an experienced Operations Manager to lead delivery for our Cloud B2B sales engagement program. This role owns the full operational performance of our on-site teams delivering pipeline generation, account/relationship management, and presales/solutions engineering services — ensuring we consistently hit contracted SLAs/KPIs, protect margin, and strengthen our standing as a trusted delivery partner to the client.
Key Responsibilities
**Delivery & Operational Leadership**
- Own day-to-day delivery operations for the program across BDR, Account Managers, and Solutions architects globally
- Drive operating cadences: daily/weekly huddles, pipeline...