Location
Worsley, England, United Kingdom
Posted
July 12, 2026
Job Description
Description
Network Plus is looking for a Head of Customer to lead how we understand, manage and improve customer experience across the United Utilities contract.
This is a new, senior role, helping operational teams understand how the work we deliver impacts customers and ensuring we consistently meet the standards expected by our clients and the communities we serveYou will support the Group Customer Strategy, drive improvement in customer performance and work directly with contract teams and client representatives to strengthen how customer outcomes are planned, managed and measured.
The role is about bringing practical leadership to customer performance — supporting contracts to improve where needed, sharing best practice across the business and ensuring customer considerations are built into the way we deliver our work.
This is a new, senior role, helping operational teams understand how the work we deliver impacts customers and ensuring we consistently meet the standards expected by our clients and the communities we serveYou will support the Group Customer Strategy, drive improvement in customer performance and work directly with contract teams and client representatives to strengthen how customer outcomes are planned, managed and measured.
The role is about bringing practical leadership to customer performance — supporting contracts to improve where needed, sharing best practice across the business and ensuring customer considerations are built into the way we deliver our work.
Key Responsibilities
What you will be responsible for;
Customer Strategy