Location
madrid, madrid, Spain
Posted
July 19, 2026
Job Description
Sumsub is a leading full‑cycle verification platform that enables scalable compliance. From identity and business verification to ongoing monitoring, our platform adapts to different risk appetites and market demands, ensuring global compliance. It allows customizing analytics and workflows with a no‑code interface. Over 4,000 clients — including Bitpanda, Wirex, Avis, Bybit, Vodafone, Duolingo, Kaizen Gaming, and TransferGo — trust Sumsub to accelerate growth, prevent fraud, and maintain compliance worldwide.
What You Will Be Doing:
Lead and develop Sumsub’s CS Partnership function, combining strategic ownership with hands‑on involvement in key partner topics.
Manage a small team of Customer Success Partnership Managers, including role clarity, coaching, performance management and capacity planning.
Stay closely involved in partner operations, including production performance, adoption, escalations, expansion opportunities and partner health.
What You Will Be Doing:
Lead and develop Sumsub’s CS Partnership function, combining strategic ownership with hands‑on involvement in key partner topics.
Manage a small team of Customer Success Partnership Managers, including role clarity, coaching, performance management and capacity planning.
Stay closely involved in partner operations, including production performance, adoption, escalations, expansion opportunities and partner health.