Head of Customer Experience

Full-time Other-General

About Bamboo Card

Bamboo Card is the Middle East's leading digital prepaid products distributor and rewards fulfilment agency. Since 2018 we have supported global loyalty programs and enterprise rewards systems with a robust catalogue of e‑gift cards, prepaid cards and mobile top‑ups. With industry‑leading digital delivery infrastructure via API and client portal we ensure seamless, secure and real‑time reward distribution across the region.

Role Overview

The Head of Customer Experience owns the full customer conversation, issue classification, service quality and complaint governance across B2B and B2C at Bamboo Card. This pillar protects the customer relationship. The Head of CX sets the standard for how Bamboo Card interacts with customers and ensures that CX performance is measured, managed and continuously improved. Crucially, support agents escalates internally – they do not manage supplier relationships directly.

Service Standards & Complaint Gover...