Head of Complaints, Strategy & Controls - Vice President

Are you looking for a new opportunity to lead a complaints, strategy and control execution function.

As a Head of Global Complaints, Strategy and Controls - Vice President you will own the end‑to‑end complaints capability and lifecycle across all Financial Services products, functions, and customer journeys—including Fraud, Financial Crime, KYC, Lending, Payments, and New Product Development—while also leading the design and execution of first‑line operational controls across Banking Operations and Daily Banking. As a senior front‑line leader, global product owner, and regulatory liaison, you will embed strong conduct, control discipline, and customer‑centric outcomes across the enterprise.

Job Responsibilities

• Define and lead the global complaints strategy; own the capability roadmap, standards, tooling, and operating model.


• Own the end‑to‑end complaints lifecycle enterprise‑wide, ensuring fairness, timeliness, consis...