Job Description
About the Role
The purpose of this role is to provide focused, commercial & technological leadership and direction through the effective management of key strategic digitisation initiatives within Motor Claims.
This role will lead the development of appropriate digital solutions to optimise the productivity and cost control capability of the business. Ensure a consistent focus on customer experience, operational efficiency, compliance and staff engagement across the entire end to end business supporting the customer journey.
What you'll do:
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Ensure the program is delivered in line with appropriate oversight and governance, balanced with the need to retain agility and line management accountability.
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Engage and collaborate with the organisation’s leadership team to ensure clear prioritisation and understanding of dependencies, enablers and business and technology capacity for quality execution.
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Provide visib...