Job Description
POSITION OVERVIEW:
The Head Hostess is responsible for overseeing the daily operations of the reception and guest welcome area
within the dining hall. The role ensures that all guests receive a warm and professional welcome, while
maintaining high standards of guest service and efficient guest flow.
The Head Hostess supervises and guides the team of Hostesses / Receptionists, ensuring they deliver consistent
service and accurate information to guests. The role supports the Reception Manager in coordinating
reception operations, communication with the Assistant Managers & Supervisors across both floors and assumes
responsibility for reception activities in the manager’s absence.
CORE RESPONSIBILITIES:
1. Reception & Guest Experience
• Ensure guests are welcomed in a friendly, professional, and hospitable manner upon arrival.
• Maintain a visible presence at the reception area to support guest interactions an...