Head Host

Full-time Other

One&Only Royal Mirage, located in the vibrant heart of New Dubai, is a luxury resort that seeks a Host/Butler Team Lead to guide our hospitality team and ensure exemplary guest experiences.

Key Duties and Responsibilities

• Supervise, guide, and support the Host/Butler team to deliver exceptional, personalized service to all guests.
• Encourage and build mutual trust, respect, and cooperation among team members.
• Ensure grooming standards and professional behavior are maintained across the team.
• Conduct daily briefings and coordinate shift handovers to ensure seamless service delivery.
• Train, coach, and develop team members, ensuring all hosts follow standard operating procedures and service standards (LQA and Forbes).
• Oversee and ensure that each assigned guest receives personalized service tailored to their preferences and needs throughout their stay.
• Personally welcome VIP and high‑profile guests wi...