Guest Services Representative - Vancouver

Full-time Other-General

The Guest Services Representative is a customer service expert focused on solving customer concerns and managing their monthly parking and notice disputes. The GSR is often the first and last point of contact for many customers.

Responsibilities

• Manage department phone calls and e-mails, ensuring that customer service is a top priority and that we meet expectations regarding timelines and flexibility.
• Greet all in-person guests and customers. Direct and assist them as needed.
• Recognize, document, and alert the management team of trends in customer calls.
• Accurately input and maintain data in various databases and spreadsheets, ensuring the integrity and confidentiality of information.
• Process new monthly parking applications and provide alternative solutions if the lot is full.
• Stay informed on changes in lots and ensure that customers are updated promptly when their parking may be affected.
• Under...