Job Description
Main Responsibilities
. To provide a courteous and professional service at all times.
. Welcome guests in a friendly, prompt and professional manner.
. To process check-in/check-out including luggage assistance and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures
. To provide information about hotel services and amenities
. To ensure all guests' information are strictly confidential for use by authorized personnel only
. Attend to guest request and complaints and provide guest with feedback, when necessary to ensure guests' satisfaction
. To have a complete understanding of and adhere to the hotel's policy relating to fire, hygiene, health and safety.
. To maintain good working relationships with your own colleagues, and all other departments.
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Requirements
. Secondary education
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