Guest Services Agent

Full-time Other

First impressions are everything! Your engaging smile and personality are the essence of a great Guest Services Agent with Fairmont Hotels & Resorts. As you personally greet our guests and assist them throughout the day you will be empowered to deliver on our mission of Turning moments into special memories for our guests.

Reporting to the Front Office Manager, responsibilities and essential job functions include but are not limited to the following:

• Coordinate all Guest Service operations communicating with colleagues to ensure that they are performing their functions in accordance with established hotel standards
• Coordinate prompt and efficient handling of baggage on arrival during stay and upon departure
• Assign Bellmen, Doormen, Drivers, and Airport Concierge to perform duties as needed regarding requests from guests, determining work schedules and recording important information
• Greet every guest approaching the bell desk and ackn...