Job Description
Additional InformationJob Number: ********Job Category: Rooms & Guest Services OperationsLocation: The Riviera Maya EDITION at Kanai, Paseo Kanai 14, Solidaridad, Playa Del Carmen, Mexico, Mexico, *****Schedule: Full TimeLocated Remotely?
: NPosition Type: Non-ManagementResponsibilitiesOrganize, confirm, process, and conduct all guest check‐ins/check‐outs, room reservations, requests, changes, and cancellations.Secure payment; verify and adjust billing.Activate and file room keys.Process all guest requests and relay messages.Print contingency lists to have a record of all guests in case of emergency.Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, hours of operation, and local areas of interest.Follow up on any outstanding requests or problems from the previous day and ensure they are resolved.Run and review daily reports/logs.Complete designated cashier and closing reports in the computer system....