Guest Service Executive

Full-time Other-General

Responsibilities:

• Check-in and out guests in a friendly and caring manner according to the guidelines set by the hotel.
• Review arrivals and departures and be familiar with guest profiles.
• Upon arrival, complete guest registration process and accommodate special requests whenever possible.
• Identify and anticipate guests’ needs to ensure personalised service is provided.
• Make memories by creating a series of delightful moments and thoughtful gestures to guests.
• Prepare requests for amenities and update traces in Opera Cloud.
• Handle all front office cashiers’ transactions such as posting of charges to guests according to procedures. At the end of shift, balance the cash float.
• Address all guest enquiries in a friendly and caring manner, whether by telephone or in person. Provide/receive information and takes appropriate actions or refer the matters to the relevant persons to handle. It may be and inclusi...