Guest Service Assistant

Full-time Other-General

Job Summary

The Guest Service Assistant supports the guest experience by providing prompt and courteous assistance at the hotel entrance and lobby, handling guest luggage, assisting with enquiries, and supporting arrival and departure services. In every interaction, the role brings warmth and charm, leaving guests with a pleasant and lasting impression of their stay.

Areas of Focus

Guest arrival and departure support, luggage handling, guest orientation, and driveway assistance to maintain smooth guest flow and service standards.

Strategic Responsibilities / Duties Guest Services

• Greet all guests warmly upon arrival and departure.
• Assist guests with luggage handling during arrivals and departures in a safe and efficient manner.
• Escort guests to rooms while providing hotel information and answering questions.
• Deliver luggage, amenities, parcels, and other guest items promptly.
• Provide accura...