Guest Relations Officer

Full-time management

Guest Relations Officer (GRO)

Location: Mason Elephant Park & Lodge, Taro – Gianyar, Bali

The Guest Relations Officer (GRO) is responsible for delivering exceptional guest experiences across all Mason facilities and attractions, including Mason Elephant Park, Mason Elephant Lodge, Restaurants, Gallery, and all related activities and services. This role serves as the primary point of contact for guests, ensuring their needs are met, concerns are resolved promptly, and every interaction reflects Mason’s commitment to outstanding hospitality and memorable experiences.

Job Requirements:

• Diploma or Bachelor's Degree in Hospitality Management, Tourism, Public Relations, Communications, or a related field.
• Minimum 1–2 years of experience in Guest Relations, Front Office, Guest Services, Customer Experience, or a similar hospitality role.
• Experience in a hotel, resort, tourist attraction, theme park, or destination hospitality e...