Location
Bengaluru, Karnataka, India
Posted
July 07, 2026
Job Description
Job Description
The Guest Relations Manager is responsible for creating a welcoming environment for guests, handling inquiries and complaints, coordinating with hotel departments, and ensuring personalized, high-quality service that enhances guest satisfaction and loyalty.
Key Responsibilities
- Welcome VIPs and important guests upon arrival.
- Ensure a smooth check-in and check-out experience.
- Handle guest complaints, requests, and feedback promptly and professionally.
- Maintain high standards of customer service throughout the hotel.
- Coordinate with departments to meet guest needs.
- Monitor guest satisfaction through feedback, reviews, and surveys.
- Resolve service issues and implement corrective actions.
- Maintain guest profiles and preferences for personalized service.
- Train and mentor guest relations staff on hospitality standards.
- Assist in organizing special occasions, events, and VIP ar...