Guest Relations Ambassador

full-time Baggage Porters, Bellhops, and Concierges

Job Description

The Guest Relations Associate is responsible for creating memorable and personalized experiences for guests throughout their stay. The role focuses on ensuring guest satisfaction, handling guest requests and concerns efficiently, and maintaining the luxury service standards of Sofitel. The associate acts as a key point of contact for VIP guests, long-stay guests, and all special arrivals while promoting the brand’s French art de vivre and hospitality values.

Key Responsibilities

• Welcome guests warmly upon arrival and ensure smooth check-in and check-out experiences.
• Maintain a visible presence in the lobby and public areas to interact with guests proactively.
• Handle guest feedback, complaints, and service recovery professionally and promptly.
• Coordinate special arrangements for VIPs, repeat guests, honeymooners, birthdays, anniversaries, and group arrivals.
• Ensure guest preferences and profiles are updated acc...