Guest Relations Agent

full-time Information and Record Clerks

Job Description

As a Guest Relations Agent at SO/ Ras Al Khaimah, part of the All-Inclusive Collection, you will be the key point of contact for guest services, ensuring every interaction exceeds expectations. You will provide personalized attention, anticipate guest needs, and resolve inquiries or issues efficiently, all while reflecting the bold, playful, and stylish SO/ brand identity.

Key Responsibilities:

• Welcome guests warmly, providing a personalized and memorable experience from arrival to departure.
• Handle guest inquiries, requests, complaints, and feedback promptly, professionally, and effectively.
• Coordinate with front office, housekeeping, F&B, and other departments to ensure seamless service delivery.
• Maintain detailed knowledge of hotel facilities, services, promotions, and local attractions to provide accurate and helpful information.
• Manage VIP guests, spe...