Company Description
Why work for Accor?
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Job Description
Serve as the primary point of contact for guest inquiries, concerns, and special requests throughout their stayManage and resolve guest complaints and concerns with professionalism, ensuring satisfaction and retentionCoordinate with all hotel departments to ensure seamless guest experiences and service deliveryMaintain detailed guest profiles and preferences to personalise future visits and enhance loyaltyConduct regular property tours and familiarisation sessions for new and returning guestsDevelop and implement guest relations strategies to increase repeat bookings and positive reviewsMonitor guest feedback through surveys, reviews, and direct communication to identify service improvement opportunitiesLiaise between guests and various department...