Guest Experience – West Point Grey

Full-time Baggage Porters, Bellhops, and Concierges

Guest Experience – West Point Grey

An integral part of our Operations team, the Guest Experience team member is focused on connecting with our guests and building a strong, lighthearted community spirit.

Schedule Options:
Full time: 32 – 40 hours / week
Part time: 0 – 32 hours / week

Reports to: Studio Manager

This role requires a high level of organization and a consistent focus on delivering exceptional customer service by addressing individual guest needs and proactively resolving potential issues. You will be responsible for the smooth coordination of daily studio operations, ensuring every guest experience exceeds expectations.

Details:

Guest 

Experience and understand YYOGA’s services, programs, and products

Excellent communication skills

Actively engage with guests in person and over the phone to build guest loyalty and retain membershi...