Guest Experience Supervisor, Brewster Transportation

Full-time Other-General

Overview

At Pursuit, we create opportunities for guests to connect with iconic destinations. Our experiences include world-class attractions, distinctive lodges, thoughtfully crafted restaurants, retail, and transportation services designed to immerse guests in the experience. The Guest Experience Supervisor plays a key leadership role in delivering exceptional guest and employee experiences across Transportation operations.

Responsibilities

• Lead, coach, and support the Guest Experience team to deliver engaging, professional, and memorable guest interactions.
• Recruit, onboard, train, and evaluate team members, ensuring alignment with company values, service standards, and brand expectations.
• Foster a positive, inclusive, and high-performing team culture through ongoing coaching, recognition, and engagement initiatives.
• Act as the on-the-floor leader and Manager-on-Duty as required, ensuring smooth daily operations and stron...