Location
abu dhabi, abu dhabi emirate, United-Arab-Emirates
Posted
July 25, 2026
Job Description
Etihad Airways is seeking a Guest Service Delivery Support Specialist to coordinate service performance activities, consolidate data, and maintain documentation across the Guest Service Delivery department.
You will monitor compliance with service standards, plan guest experience audits and mystery shopping, and report findings while supporting corrective actions within SLA timelines. The role also covers NPS management and cross-functional collaboration.
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