Guest Experience Manager Bush Experience

Full-time Customer Service

Overview

Guest Experience Manager – Bush Experience

Location: Mpumalanga; Ehlanzeni District, Hazyview

Job Type: Permanent; Full-Time

Primary Industry: Travel; Leisure, Tourism and Hospitality

Secondary Industry: Travel; Leisure, Tourism and Hospitality

Responsibilities

• Lead and manage the guest experience function to ensure excellence in service delivery throughout the guest journey.
• Develop, implement and monitor guest engagement strategies that align with the organisation’s brand values and business objectives.
• Manage guest feedback, responding promptly and effectively to enquiries, concerns and compliments to uphold high satisfaction levels.
• Coordinate with operational departments including accommodation, food and beverage, safari guides, and transport to ensure a cohesive and seamless guest experience.
• Train, mentor and supervise guest-facing staff to maintain professional standards...