Job Description
This position will be specializing in providing services in enhancing guest experiences. His/Her job scope will be including the following:
1. Guest Services:
- Provide personalized assistance to guests, including arranging transportation, making restaurant reservations, and booking entertainment or leisure activities.
- Offer recommendations on local attractions, shopping, dining, and cultural events.
2. Luggage & Arrival/Departure Assistance:
- Manage luggage handling, storage, and delivery for guests upon arrival and departure.
- Coordinate valet parking and porter services as needed.
3. Transportation & Travel Coordination:
- Arrange taxis, car rentals, or private transfers for guests.
- Assist with flight/train schedules, ticketing, and itinerary planning.
4. Communication & Liaison:
- Act as a liaison between guests and other hotel departments (e.g., housekeeping, front desk).
- Handle guest inqu...