Guest Experience Concierge

Mandarin Oriental

Full-time Otros
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Location
palma, islas baleares, Spain
Posted
July 20, 2026

Job Description

Mandarin Oriental Punta Negra Mallorca seeks a Guest Relations Agent to engage with guests throughout their stay, identify preferences, and ensure a memorable experience.

You will coordinate with departments, update guest profiles in the PMS, prepare personalized arrivals letters, and conduct courtesy calls for long-stay guests and celebrations, while maintaining grooming standards and professionalism.

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