GSA - Front Office

Accor

Full-Time Information and Record Clerks
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Location
HITEC City, Telangana, India
Posted
July 22, 2026

Job Description


Company Description

Job Description

Primary Responsibilities

Front Office Operation

  • Assist guests with check in and checkout, as well as other cashiering duties
  • Review arrival lists and prepare compendiums prior to guestsโ€™ arrival and check-into system if necessary
  • Welcome guests on arrival, register and issue room keys according to departmental standards and procedures
  • Ensure that members consistently receive all benefits, and repeat guests and other VIPโ€™s receive special recognition and service. Prepare and send welcome cards and amenities to room prior to guest arrival
  • Liaise closely with other relevant departments to ensure that guests requests and needs are met
  • Update and maintain repeat guest history system
  • Promote Inter-Hotel sales and in-house facilities according to departmental standards to maximize revenue
  • Handle guestsโ€™ complaints and comments tactfully and efficiently