Group Manager - Transactional Quality (Aml/Edd/Fintech) - Bangalore

Full-time Operations Specialties Managers

Adherence of Quality SLAs Design the Sampling Strategy for the process Monitor process quality check audits Ensure completion of the Internal and External Calibration sessions Ensure that Frequency and Event based feedback for the team is complete Preparation of Quality Standard Documentation for the process and update it on a regular basis with regards to any changes Ensure all quality related reports and SLAs are being published per defined timelines Assist the Operations team in the customer compliant and resolution process for the teams Complete the regular performance review with the team of QAs Compile MIS for all teams handled Support the management in review of employee performance based on data with areas of development Ensure that the QA process meets the ISO Compliance Drive Continuous improvement initiatives Drive best practice idea sharing Achieve QNS target through Quality Initiatives Identify Training needs for the process and Quality team Attend Training as per BPET roa...